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Warranty & Repairs

Built to last…

Committed to your work? Then we are committed to you. 

We know your job isn’t an easy one. That’s why we offer peace of mind with every Jefferson purchase. 

All Jefferson tools come with a minimum of one year warranty because even the toughest tools can get damaged. With an authorised Jefferson Repair Centre based within the Jefferson headquarters, we pride ourselves on ensuring our customers experience minimal downtime. 

Available on all Jefferson air compressors.*

Available on all hand tools against manufacturing defects and workmanship for the expected life of the tool.*

Available on all Jefferson electrical products orJefferson products fitted with engines.*

Available on selected hand tools as Lifetime Warranty is applicable to non-moving parts only.*

*This excludes wear from normal use and any problems or defects caused by misuse, neglect, accidents, modification or improper maintenance

 

If you have recently purchased a brand new Jefferson Professional Tools & Equipment product, make sure you register your purchase and activate your warranty.

 

Register Your Purchase Below:

 
   

Jefferson Tools Warranty Statement

Jefferson Professional Tools & Equipment warrants that its products will be free of defects in workmanship or material. We shall, upon suitable notification, correct any defects, by repair or replacement, of any parts or components of this product that we determine to be faulty or defective. This warranty is void if the equipment has been subjected to improper installation, storage, alteration, abnormal operations, improper care, unauthorised service or repair. 

A limited warranty statement is included with each product that is covered by warranty, together with the details of the applicable warranty period, warranty limitations, claims and return process. Please consult this statement before attempting to return any equipment on the basis of warranty cover. If you have misplaced or no longer have the warranty statement, please contact us to request a replacement. This warranty is non-transferrable and is only available to users in the UK and Ireland. Customers living outside UK/Ireland should contact their local distributor for details of cover available for your equipment. 

 

Warranty Period

Jefferson will assume both the parts and labour expense of correcting defects during the warranty period stated in the user manual included with your equipment. The warranty period starts from the date of purchase from an authorised Jefferson dealer. If proof of purchase is unavailable from the end user, then the date of purchase will be deemed to be three months after the initial sale to the distributor. 

Important: All parts used in the repair or replacement of warranty covered equipment will be subject to a minimum of 90 days cover or the remaining duration of the warranty period from the original date of purchase. 

 

 

Warranty & Repairs

If you experience any problems with your Jefferson product, there are a few simple steps you need to take in order to fix the problem as quickly as possible:

 

 

STEP 1


Troubleshoot!

User error is not covered by warranty. Avoid unnecessary charges by checking our list of common misuses and instructions on how to fix them.

 

 

STEP 2

 

Report the problem

Complete a Warranty & Repairs Form. All fields marked with * are required in order to process your repair. 

 

 

 

STEP 3 

 

Return the equipment

Bring your Jefferson product to the authorised Jefferson stockist from which you purchased it. Using the Jefferson Returns Label, complete the relevant information, follow the shipping instructions and attach the label to your return. 

Always ensure your return is carefully packed and all fuel is drained from any fuel powered products to avoid further damage. Jefferson cannot assume responsibility for any damage incurred to equipment during transit.  

 

 

STEP 4 

 

Repair centre assessment & repair

Our Jefferson engineers will assess the equipment and determine a course of action. 

Extended terms & conditions.

 

If you are experiencing any problems with the above steps, please email warranty@jeffersontools.com and our engineers will endeavour to get back to you within 24 hours (of stated business hours). 

 

 

 

  Need Assistance?  UK +44 (0)1244 646 048 Ireland +353 (0)1473 0300